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Tool: Sustainable User Journey Map

Map the negative impacts of a digital product to a user journey and develop ideas to tackle them. With the Sustainable User Journey Map you can break down negative impact to a tangible and actionable level and develop ideas based on single user journey steps.

By doing this on a user journey level, you get very concrete and actionable ideas that are tangible and compact enough to fit project and product process realities.

Sustainable User Journey Mapping also goes perfectly hand in hand with Needs to Consequences Mapping or Actor Mapping. Both are a perfect pre-exercise.

Links:

All Links as well as PDF templates available on SUX Website:

https://sustainableuxnetwork.com/sux/sustainable-userjourney-mapping

How to use it:

1. Set up the User Journey
2. Work on the actors who are impacted by each step of the user journey. If you have done the actor mapping for your product or experience you can take the actors you already identified and fill them into the template at the appropriate steps.
3. Work on the negative impacts on ecological and societal level for each step of the user journey. If you have done for example the Needs to Consequences Mapping, you can now map negative impacts to the User Journey.
4. Optional: Add another layer for the impacts to the users’ (mental) health.
5. Develop first ideas on how to tackle the identified impacts

Note: You can combine this with the Actor Mapping and the Needs to Consequences Mapping. If you do these two first for your product or service, you’ll create a perfect basis for the Sustainable User Journey Mapping.

SUX - Actor Mapping

SUX - Needs to Consequences Mapping