Understand the negative consequences of your product or services and create a basis for evaluating your user- and business needs in the context of its negative impacts. Also understand how negative consequences and user-/business-goals are directly connected.
PDF File with template and step by step description:
SUX Playbook - Needs to Consequences Mapping.pdf
Miro Board with template and description:
https://miro.com/app/board/uXjVIEt77MY=/
Figma Template coming soon