Understand the negative consequences of your product or services and create a basis for evaluating your user and business needs in the context of their negative impacts. Also, understand how negative consequences and user/business goals are directly connected.
PDF File with template and step-by-step description:
SUX Playbook - Needs to Consequences Mapping.pdf
Miro Board with template and description:
https://miro.com/app/board/uXjVIEt77MY=/
Figma Template coming soon